Monday, January 24, 2011

Blog Assignment 1 - Due 31-Jan

Well, here it is... your first blog topic. After reading the chapter on the persona lifecycle and looking at the Cohort Personas I also posted, think about the kind of information that a marketer would need to create an accurate and rich persona of you (or people like you).
With that in mind, create a persona for you (or people like you) in a way that would be very valuable for marketers. Remember, what we are looking for here are detailed and nuanced descriptions about you that would lead a marketer to discover or identify key insights about you - of course, what you provide may just be the first nugget and the researcher might have to dig deeper to uncover the real insight, but the information you provide should be a great start.
If you'd like a template, consider using the Empathy Map (which I first saw in the Business Model Generation book, but may be used in other places) that I describe here. I'll also actually encourage you to use this in your project. The Empathy Map has 4 sections (numbered) and sub questions (bulleted) for you to consider:
1. What do you think and feel?
-- what really counts?
-- major preoccupations?
-- worries & aspirations?
2. What do you see?
-- environment?
-- friends?
-- what the market offers?
3. What do you say and do?
-- attitude in public?
-- appearance?
-- behavior towards others?
4. What do you hear?
-- what friends say?
-- what bosses say?
-- what influencers say?
5. What are your pain points?
-- Fears?
-- Frustrations?
-- Obstacles?
6. What do you hope to gain?
-- Wants/needs?
-- Measures of success?
-- Obstacles?
Please remember the length requirements for blogs as well as the grading criteria (all of which are available in the syllabus). Have fun with it!

Thursday, January 20, 2011

Welcome to Customer Insights & Experiences

Hi Class!
This is our class blog - it's where you'll find the postings for the blog topics and the links for all of the class blogs for the students in this course. And, who knows, I may also post my own thoughts about our class topics or other things happening in the world along the way.

Blog Due Dates
All postings need to be made by class time on the dates indicated below. Remember, there will be 6 blog topics across the semester and you will get credit for the 5 highest scores (i.e., you could skip one if you are happy with 5 of your scores).
31-Jan
7-Feb
21-Feb
23-Mar
11-Apr
4-May

Have fun!